What Do Property Management Companies Do? Who & How They Help


Property management companies are essential for keeping rental properties well maintained and overseeing the responsibilities required of landlords. They act as the go-between for property owners and tenants, making sure everything runs smoothly and the properties are well taken care of. Property managers cover a wide range of tasks, such as finding and vetting tenants, arranging for repairs, and handling the finances. This lets property owners enjoy the benefits of their investments without getting bogged down in the daily grind.

Understanding what property management companies do is super important for both landlords and property investors. Whether you have just one rental property or many, hiring a property management company can save you loads of time, reduce your stress, and even boost your returns. So, what exactly do these companies do, what benefits do they bring, and how do you pick the right one for your needs?

Types of Property Management

Residential Property Management

Residential property management focuses on the oversight of rental homes, apartments, and other living spaces. Property managers in this domain handle a variety of tasks, including tenant selection and screening, lease management, rent collection, and coordinating maintenance and repairs. They ensure that properties are in compliance with all relevant housing laws and regulations.

Commercial Property Management

Commercial property management deals with office buildings, retail spaces, warehouses, and other non-residential properties. This type of management involves more complexities, such as handling long-term leases, understanding zoning laws, and dealing with a diverse set of tenants including businesses and corporations. Commercial property managers often have to monitor property use to ensure it aligns with the lease agreements and maintain the property to attract new tenants while retaining existing ones. Effective management in this sector can significantly enhance the value and profitability of a commercial property.

Industrial Property Management

Industrial property management is specialised in handling properties like factories, manufacturing facilities, and distribution centres. These properties have unique requirements, including compliance with safety regulations, managing large-scale equipment, and ensuring that the layout and functionality meet industrial standards. Property managers here must be well-versed in industrial protocols and may often work with businesses that need tailored services. Maintaining efficiency and safety is paramount in this type of property management.

Special-Purpose Property Management

Special-purpose property management encompasses a wide range of unique properties that don't fit into the standard residential, commercial, or industrial categories. Examples include schools, places of worship, recreational facilities, and government buildings. Managing these properties requires an understanding of their specific needs and regulatory requirements. Property managers must often work closely with community leaders, government officials, and specialised contractors to ensure these properties serve their intended purposes effectively.

Mixed-Use Property Management

Mixed-use property management involves properties that combine residential, commercial, and sometimes industrial elements within a single building. These properties require a versatile management approach to cater to the diverse needs of different tenants. For instance, a mixed-use development might include retail stores on the ground level, offices on the middle floors, and residential units on the upper floors. Property managers assist in balancing these varying demands while maintaining a cohesive strategy to ensure the overall success and sustainability of the property.

Main Responsibilities of a Property Manager

So, what does a property manager actually do on a day-to-day basis? Let’s break down their main responsibilities to give you a better idea.

Tenant Management

One of the key roles of a property manager is handling tenants. This includes everything from marketing the property and showing it to potential tenants, to screening applications, and ultimately selecting the best fit. Once tenants move in, property managers also take care of lease agreements, rent collection, and addressing tenant complaints or issues. They act as the point of contact, making sure tenant relations are smooth and hassle-free for everybody involved.

Maintenance and Repairs

Keeping a property in good shape is another significant part of a property manager’s job. This involves scheduling regular maintenance, like lawn care or air conditioning servicing, as well as addressing any repairs that arise. Whether it's a leaky tap or a major plumbing issue, property managers ensure that repairs are handled promptly and efficiently. They often have a network of trusted contractors and service providers to call upon.

Financial Management

Handling the financials is a huge aspect of property management. Property managers are responsible for setting and collecting rent, paying bills, and sometimes even managing budgets for larger properties or portfolios. They keep detailed records of all financial transactions, which is essential for tax purposes and financial planning. Many property managers also prepare regular financial reports for property owners, giving them a clear picture of their investment’s performance.

Legal Compliance

Navigating the legal landscape is another critical task for property managers. They need to ensure the property complies with all local laws. This includes everything from fair housing regulations to safety and health standards. Staying on top of legal requirements helps avoid costly fines and legal issues down the road.

Marketing and Leasing

Effective marketing strategies are essential to keeping occupancy rates high. Property managers often create marketing campaigns, use online listings, and leverage social media to attract potential tenants. They also handle lease negotiations and renewals, ensuring that the property remains occupied and generates consistent income.


Clear and effective communication is at the heart of good property management. Property managers serve as the bridge between property owners, tenants, contractors, and sometimes even government officials. Keeping all parties informed and on the same page helps prevent misunderstandings and ensures the smooth operation of the property.

Who Requires a Property Manager

Effective property management is crucial for a diverse group of property owners who seek to maximise the value and efficiency of their investments. Property managers provide services that benefit both individual landlords and larger corporations including...

  • Individual Landlords: Single or multiple property owners who may not have the time or expertise to manage their properties themselves.

  • Real Estate Investors: Those who own multiple properties or complexes and require professional management to ensure high occupancy and optimal rental income.

  • Commercial Property Owners: Businesses or individuals owning office buildings, retail spaces, or mixed-use developments that need consistent oversight.

  • Institutional Owners: Entities like banks, insurance companies, and real estate investment trusts (REITs) that manage extensive property portfolios.

  • Community Associations: Residential communities, such as cooperative housing, that need professional management for maintenance and legal compliance.

  • Government Agencies: Public sector entities managing various types of property, from administrative buildings to specialised facilities.

Benefits of Using a Property Management Company

One of the key benefits of using a property management company is the local expertise they bring to the table. Located close to the property, these management companies have an in-depth understanding of the local market dynamics, tenant preferences, and regulatory requirements. This proximity allows them to respond quickly to any issues that may arise, whether it's an urgent repair, tenant dispute, or compliance matter. Local property managers can effectively market the property using targeted strategies that resonate with the community, ensuring higher occupancy rates and optimal rental income.

Financial management is another area where property management companies excel. They take care of setting rental rates based on market conditions, collecting rent, and managing security deposits. Additionally, they maintain detailed financial records and prepare regular reports, giving property owners a clear and accurate picture of their financial health. This level of transparency and organisation makes it easier for owners to make informed decisions about their investments.

Lastly, property management companies often have a network of reliable contractors and maintenance personnel that they can call upon for repairs and regular upkeep. This ensures that issues are addressed promptly and efficiently, maintaining the property's value and resident satisfaction. For property owners, this means fewer headaches and a better-maintained asset.

How Much Do Property Management Companies Charge

In the UK, the cost of hiring a property management company can vary based on several factors, including the location, the type and size of the property, and the range of services required. Generally, property management companies charge fees in two main ways: as a percentage of the rental income or as a fixed monthly rate.

  • Percentage of Rental Income: This is the most common fee structure, where property management companies charge between 8% to 15% of the gross monthly rent. For example, if the monthly rent is £1,000, the management fee could range from £80 to £150. This percentage can vary depending on the level of service provided, with full-service management typically costing more than basic rent collection.

  • Fixed Monthly Rate: Some property management companies charge a fixed fee regardless of the rental income. This can range from £50 to £200 per month, depending on the property and the services included. This option can be appealing for property owners who prefer predictable monthly expenses.

In addition to standard management fees, property management companies may charge tenant find fees for securing new tenants, maintenance and repair markups, inspection fees for regular property checks, and lease renewal fees for extending tenant leases.

It's important for property owners to thoroughly review and understand the fee structure of any property management company they are considering. Comparing multiple companies and negotiating terms can help ensure you receive the best value for your investment. Additionally, detailed contracts with clear terms can prevent misunderstandings and ensure that both parties are aligned in their expectations.

Lux Homes Property Management Services

Choosing Lux Homes for your property management needs means entrusting your investment to seasoned professionals who understand the intricacies of managing properties in both London and Essex. Our team combines local expertise with a personalised approach, ensuring that each property is maintained to the highest standards and every tenant is satisfied.

From transparent financial reporting to swift maintenance solutions, Lux Homes takes the stress out of property management, allowing you to reap the rewards of your investments without the hassle. Whether you're a single landlord or a large institution, you can count on us for exceptional service and peace of mind.

View all Blog